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FlowerVsFlorist

100% Satisfaction Guarantee & Refund Policy

Last updated: October 23, 2026

We want every bouquet to make someone smile. If something isn't right, we'll make it right.

Our guarantee

If your flowers arrive damaged, wilted, noticeably different from what you ordered, or arrive later than the delivery date you chose, contact us within 7 days of the delivery date. We'll offer a free replacement or a full refund of the affected item(s)—your choice.

How to request help

  1. Email contact@flowervsflorist.com or call (478) 219-8398 with your order number.
  2. If possible, include a photo of the arrangement.
  3. We typically respond within one business day.

Cancellations & changes

  • Orders can be canceled or changed for a full refund until they ship (orders ship by 2 PM ET the business day before delivery).
  • Once an order has shipped, it can't be canceled or redirected.

When a refund may not apply

  • An incorrect or incomplete address or phone number was provided, or the recipient refused delivery.
  • The box was delivered as addressed and left unopened for an extended time, or was left outdoors in extreme weather at your request.
  • Delays caused by severe weather or carrier disruptions outside our control (we'll still work with you to make it right).
  • Natural variation in seasonal flowers or container substitutions of equal or greater value (see our Delivery Information).

Refund timing

Approved refunds are issued to your original payment method within 2 business days. Depending on your bank, they may take 5–10 business days to appear.