Help center

Frequently Asked Questions

Quick answers about delivery, orders and our guarantee.

Ordering & Delivery

What's the cut-off for next-day delivery?

Order Next-Day designs by 2 PM Eastern Time, Monday–Friday. Orders after the cut-off or on weekends ship the next business day. We deliver Tuesday–Saturday.

How much is delivery?

Overnight shipping is $12.99 per order, free on orders of $79.00+. No hidden service fees.

Can I choose a delivery time?

FedEx and UPS deliver by end of day and can't guarantee a specific time. For an event, choose a delivery date one day early.

How will I know when my flowers ship?

You'll get an email with a FedEx or UPS tracking link as soon as your order ships.

Do you deliver to hospitals and funeral homes?

Many hospitals don't accept carrier deliveries to patient rooms, and carrier timing can't be guaranteed for a service. We recommend sending to the recipient's or family's home.

Can I schedule delivery for a future date?

Yes—up to 90 days in advance. Just pick the date at checkout.

Products & Card Messages

Will my bouquet look exactly like the photo?

Each design matches the style, colors and value shown. Seasonal stems or containers may vary slightly, always with equal or greater value.

Is the card message free?

Yes. Every order includes a free personalized card message of up to 300 characters.

What's the difference between Standard, Deluxe and Premium?

Deluxe adds more stems for a fuller look; Premium is our most lavish version with an upgraded vase.

Payments, Changes & Refunds

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay through Stripe's secure checkout.

Can I change or cancel my order?

Yes, until it ships (by 2 PM ET the business day before delivery). Contact us with your order number.

What if I'm not happy with my flowers?

How do I use a promo code?

Enter it in the Promo code box at checkout. One code per order.

Still have questions? Call (478) 219-8398 or send us a message.